Assistance

Shopify Support and Maintenance Service

Name: Shopify Support and Maintenance Service
Brand: Creawebai
Price: 490.0 EUR
Availability: InStock

Shopify Support and Maintenance Service

€490,00

Shipping calculated at check out.

Guida alla scelta del piano di assistenza

• Standard: Supporto via ticket per bug ed errori tecnici. Risposta entro 48h.
• Gold: 2 ore di interventi incluse, ottimizzazione velocità e risposta entro 24h.
• Platinum: 5 ore di interventi, supporto prioritario WhatsApp e consulenza strategica.

✅ Incluso in tutti i piani: Monitoraggio sicurezza e aggiornamento app installate.

Plan Standard Gold Platino

Quantity

In stock

One-time purchase

Pagamento a rate

Deliver every month, 90% off

Auto-renews, skip or cancel anytime.

One-time purchase

Pagamento a rate

Deliver every month, 90% off

Auto-renews, skip or cancel anytime.

One-time purchase

Pagamento a rate

Deliver every month, 90% off

Auto-renews, skip or cancel anytime.

To add to cart, go to the product page and select a purchase option

📅 Prenota ora una consuleza Gratuita

Scegli data e ora nel prossimo passaggio

Risposta presa in carico ticket: 1 hour
Intervention and resolution: 24/48 hours
Ticket opening methods: email, WhatsApp or Reserved Area

Always healthy

We take care of the daily maintenance of your website: we fix bugs, update functions, and ensure everything runs smoothly. In essence, we resolve small and large technical glitches before they can ruin your customers' experience.

Assistance without borders

If you sell abroad or want to start doing so, we help you keep all settings for international markets active and correct. We handle issues with currencies, shipping, and languages for you, making your store reliable worldwide.

You sell, we'll take care of the rest

It's a "worry-free" service: you don't have to learn how to program or configure complicated technical aspects. You delegate the technical management of Shopify to us and sleep soundly, knowing that there's a team of experts ready to act on your every request.

Expert Certificato ★★★

Shopifacile è PrestaShop Expert

Esperti certificati a 3 stelle per assistenza tecnica, sviluppo moduli e ottimizzazione store PrestaShop.

Richiedi assistenza tecnica →

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Service Description

Keep your Shopify store updated, secure, and performing optimally. Choose the professional assistance package that best suits your needs and delegate the technical part to us.

🛡️ STANDARD

Email Ticket Support

Shopify App Updates

Security Monitoring

Response time: 48h

🚀 GOLD

All Standard package features

2 hours of technical interventions/month

Speed optimization

Response time: 24h

💎 PLATINUM

All Gold package features

5 hours of technical interventions/month

Monthly Strategic Consultation

Priority Support (WhatsApp/Call)

What our assistance service includes

✅ Technical Management: Resolution of graphic bugs, checkout errors, or issues with Shopify themes.

✅ App Configuration: Installation and setup of new applications to improve sales (upsell, reviews, marketing).

✅ Updates & Security: Periodic check of the correct functioning of all payment and shipping flows.

✅ Conversion Optimization: Analysis of user behavior and small modifications to increase the conversion rate (CRO).

Note: Monthly packages do not include Shopify subscription costs or any paid third-party apps. Interventions exceeding the hours provided by the package will be quoted separately.

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FAQs

What happens if I have a technical emergency on the site?

We are ready to act. Thanks to our support service, you have a direct line to us: just report the problem and our technical team will get to work as quickly as possible to restore the store to proper working order.

Can I request small graphic changes every month?

Certainly. The service also includes interventions to improve your store's appearance, such as moving a button, changing a banner, or adjusting a font, without having to request a separate quote each time.

Are App updates included?

Certainly. In a complex ecosystem like PrestaShop, conflicts between modules or with the Core version are frequent. As a 3-Star Expert Agency, we constantly monitor the stability of your store, manage critical updates, and intervene promptly if an update compromises the performance, security, or graphic layout of the website.

Is there a limit to the requests I can make?

This service is designed for routine maintenance and continuous technical support. For large projects or complete store overhauls, we will assess together whether they are included in the package or require an extra intervention, but for daily management, you are 100% covered.

Can I cancel the service whenever I want?

We want you to stay with us because you are satisfied, not because you are obligated. The assistance service is flexible: you can interrupt it as provided by the contract, without hidden penalties.

Testimonials

5

Perfect migration: from PrestaShop to Shopify

"Switching from PrestaShop to Shopify was the best decision for our boutique: perfect data migration and finally simplified daily management. A leap forward in terms of speed and stability."

Four-seasons.com

4.8

Off to a flying start!

We chose Shopify for our first e-commerce and couldn't have asked for anything better. Intuitive, fast, and professional from day one: the easiest way to turn an idea into a real online store.

Davide Q.

5

Simply perfect

We were looking for a simple way to sell online, and Shopify exceeded expectations. Extremely quick setup and professional design: ideal for launching our small brand without technical complications.

Luca P.

4.8

From zero to online in an instant

Opening our first shop was really easy. Everything is ready to use and very well-designed: perfect for those who, like us, want to focus on products instead of technology.

Pasquale C.

5

A professional debut

For our first shop, we wanted an elegant and functional website. With Shopify, we created everything ourselves in just a few days: professional results and super-simple order management.

Paolo N.